Receive faxes on your Virtual Office number. Faxes are converted into PDF files and stored in your online account for easy access. You can also have an internet fax forwarded to your email account for you to view, forward and save on your computer.

A Click to Call Button that allows visitors to your website, blog, auction or any online document to place a call directly to you without having to dial your number.

Every service offers a greeting for your callers but some also allow a main greeting which will then direct the call – this usually coincides with menu driven services.

Allows you to type your script, select a voice, add sounds and preview.   Here are a few examples that may work for you:

• • • • Record a “Joke of the Day” for your callers to laugh at
      • Create a silly Voicemail Message
      • Give your Menu a professional twist

Professional Recording Services:

A professionally recorded greeting for your voicemail system.  You select a voice and submit a script to transform your outgoing message into a professional presentation that can distinguish you and your business. Generally
this incurs and additional charge. However one service does offer a professionally recorded initial main greeting in their service package.

Auto Attendant:

It is virtual receptionist that answers incoming calls. It is a recorded message that indicates menu options so your
caller can choose to connect to either employees or departments.   For example: “You’ve reached ABC Company. Press 1 for sales, 2 for support, or press 0 to reach the main operator.”
Call Scheduling:

Call handling rules to route incoming calls to a single destination or different destinations based on the day and time the call is received. For example, a call received between 8am – 5pm would be sent to your cell phone, but a call received after 5pm and before 8am will be sent to a voicemail box. But, if mom calls she will be sent to your cell phone no matter the time of day.

Day Night & After Hours Mode Greeting:

Allow you to set actions for each phone number in your system based on the day and time a call is received. A call received during business hours will hear the Main Greeting and a call after business hours will hear your After-Hours Greeting.

Custom Menu, extensions and audio recordings:

The ability to customize the initial audio greeting telling callers which key to press to reach your phones, groups or message system (”Press 1 for sales...”).  You can set up your menu with a customized recording giving important
information such as business hours, company directory and any other important instructions.
Professional Message Voice Mailbox Extension:
Allow callers to listen to important 24/7 promotional messages such as product description, special promotions, or information such as business address and hours of operation.
Dial by Name Directory:

A computer generated auto-attendant voice will ask callers to enter the first or last name of the person they’re seeking, and then will read the person’s name and extension to the caller. The caller would then be transferred to their extension.
Find Me/Follow Me Call Forward:

This ensures you never miss a call. Customize your preferences to route callers to multiple phone numbers including your mobile, office, and home number. Choose your call forwarding to ring all numbers at the same time or in sequential order. For example: The my1voice service could route callers to your office first, then your cell phone, followed by your home, and lastly to your voicemail

Caller ID Screening:

This works a little differently for each service but in most cases you can choose to see the number that is routed
to you or just view your toll free number. If you choose to view your toll free number as the Caller ID – you can determine if it is a business call and answer appropriately. You can choose to accept or let the call go to voicemail. Whether you actually screen the call or choose to route the numbers based on who is calling – many services give you complete control as to which calls you want to receive and when.
Import/Export of Address Book:

Some services allow you to save the time of manually entering each contact in your address book one by one. The export option allows you to move your address to your computer at anytime.
Caller Announced by Recorded Name:

The auto-attendant calls you first before connecting a call, and announces the caller’s name; it then gives you options: accept, reject or send it to voicemail.
Real Time Call Controller Software:

Free software serves as a desktop caller ID for when you’re online. You can also block callers, and see blocked caller IDs

Music on Hold:

Play music while callers are on hold or waiting in a queue. Some services allow you to select from a variety music tracks.
Virtual Calling Card:

Use your PBX service just like a calling card to place calls to any number in the US and overseas. In order to place a call you call your number and enter your extension password.

Quick Connect Numbers/Speed Dial:

Saves time by allowing you to pressing a single digit to be redirected to the desired extension or voicemail box.

Extension Dialing or Forwarding:

Easily forward a call to an outside line or voicemail.
Call Transfer Destination:

When receiving incoming calls, you can choose to transfer callers to another phone number, or extension.

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